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Contact and complaints

International Financing


Would you like to know more about a specific topic? Do you look for information about one of our regional offices?

Contact KfW Development Bank

If you have a concern about a project or programme supported by KfW Development Bank, you can find information about the complaints mechanism or immediately file your complaint by using the

Online Complaint Form

In case of suspicion of criminal offences (e.g. fraud, corruption, money laundering) or other violations of law such as the German Banking Act (KWG), or an indication that a violation of general KfW regulations has occured, please contact the Compliance Whistleblowing System at

or the

External Ombudsperson

Domestic Promotion

Our Branches

Headquarters in Frankfurt am Main
KfW Group
Palmengartenstrasse 5-9
60325 Frankfurt am Main
Phone: +49 69 7431-0
Fax: +49 69 7431-2944
Route planner
Bonn Branch
KfW Group
Ludwig-Erhard-Platz 1-3
53179 Bonn
Phone: +49 228 831-0
Fax: +49 228 831-9500
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Berlin Branch
KfW Group
Charlottenstrasse 33/33a
10117 Berlin
Phone: +49 30 20264-0
Fax: +49 30 20264-5188
Route planner
KfW Liaison Office to the EU
Rue Montoyer 51
1000 Brussels/Belgium
Phone: +32 2 233-3850
Fax: +32 2 233-3859
Route planner