News from 2022-03-23 / KfW Research
KfW SME Digitalisation Report 2021
Coronavirus pandemic triggers digitalisation push but digitalisation is still not a matter of course
Current KfW Research study examines the development of digitalisation activity among SMEs during the coronavirus pandemic. The key finding is that the coronavirus has led to a digitalisation push but that digitalisation has not become a matter of course:
- 35% of SMEs have expanded their activity since the pandemic began
- The fear of customers permanently switching to digital offerings is a major motivation
- The full potential of digitalisation is not being raised: complex projects are rarely addressed
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