Modern and contemporary
A modern bank needs a secure and functional IT infrastructure. The latest PC workstations are just as important as software products that enable optimised work processes. Efficient communication takes place using the installed media technology as well as modern telephone systems. That is why central procurement also has a group of expert IT buyers.
The range of services comprises the procurement of complex hardware and software solutions with the corresponding licensing, maintenance and service agreements as well as the purchase of media technology and office furniture, not to mention specific technical information in the form of licences for databases and other information services.
Quality and sophistication
The requesting department defines the service content, while procurement ensures that the strategic objectives are achieved through the application of standardised processes. The many time-critical mega-projects are particulary challenges. Complex framework agreements and licensing models are as much part and parcel of IT purchasing services as the definition of standards in consultation with the in-house customer.
We consider ourselves to be a professional partner to the requesting user department, a partner whose good advice supports the realisation of sophisticated solutions in the IT and communication environment in a manner that meets the high requirements of a financial institution at all times. Just as important is the consideration of ecological and social aspects in compliance with established “Green IT” rules.
Last updated: January 2012
Unlike an industrial company, in a bank the focus is not on production. Rather, people are among the most important resources of KfW Bankengruppe: its own staff, but also service providers of all kinds with their ideas, concepts and workforce.
Whenever KfW needs personnel support, whether for programmers, loan officers, advisors or process optimisers, this is the responsibility of the “Personnel Services” purchasing group of the Operational Procurement.
Standardising processes, achieving targets
The spectrum of this group is broad: it covers temporary work, training and head-hunters, but also IT personnel services in the form of freelancers, subcontractors or programmers. On top of these come consultants, public accountants and much more. The service content is defined in collaboration with the requesting department and placed on the market in a standardised public tender process. The buyers of the procurement unit consider themselves strategic partners to the relevant in-house-client and help them implement their requirements effectively and in a timely manner.
They will, for instance, conclude framework agreements that contain a broad spectrum of services which can be accessed quickly by different departments of KfW if the need arises. This allows temporary staff shortages in KfW Bankengruppe to be overcome or specialist knowledge to be acquired with a minimum of bureaucracy.
Laying down the rules
The Central Procurement Department lays the rules down for the awarding of contracts in the broad personnel services market. This procedure ensures transparent and corruption-proof procurement in an environment that is difficult to standardise and compare. These are, after all, services that involve people. That means aspects of sustainability, ethical principles, minimum standards in wages and social considerations are as much part of the criteria as flexibility, availability and know-how.
Among the biggest challenges facing this purchasing group at present are numerous public tenders for major IT projects.
Last updated: January 2012